ucsdtritons.com FAQ

Welcome to ucsdtritons.com. This season, every University of California San Diego fan will have the ability to obtain an all-access pass to the University of California San Diego Sports Athletic Department through the new ucsdtritons.com

OVERVIEW

What is ucsdtritons.com?

http://www.ucsdtritons.com/ is the official web site of the University of California San DiegoAthletics Department. ucsdtritons.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the ucsdtritons.com Sports Information Department within.

What is Triton Zone?

Triton Zone is a premium content, subscription-based web product that is found on http://www.ucsdtritons.com/. Triton Zone is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, Triton Zone offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.

REGISTERING

How do I Signup and enroll?

To process your subscription, click here. You will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card information.

Account Management

Both technical and customer support for Triton Zone can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.

Triton Zone System Requirements

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Triton Zone. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy Husker content at its highest video quality.

MINIMUM WINDOWS REQUIREMENTS


MINIMUM MAC REQUIREMENTS

Audio Capability

In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers.

Firewalls

Some types of firewalls may prevent viewing live events on Triton Zone. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.

SITE SUPPORT

Why do I have to login every time I try to watch a video?

Videos are premium subscriber content and you need an active account to login and view. Once you are logged in, you will not have to log in again to watch premium content until the next time you access the site.

Why can I access the content at home but not while at work, a hotel, school, etc.?

Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.

I have high-speed wireless internet, but still seem to be having buffering problems?

You will need a download speed of 5 Mbps or higher to watch streaming video at the highest available quality. You can use this free online tool to check your Internet connection's speed http://www.speakeasy.net/speedtest/ -- select the New York option as a baseline.

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary. If you repeatedly have problems connecting, please notify your ISP. There are often quick fixes they can make when they learn about your issue.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

I cannot view the content:

  1. There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.

  2. Clear browser cache and cookies (from the beginning of time). Completely close and reopen the browser. Navigate back to the page without using old links or bookmarks.

  3. Check to see if Adobe flashplayer is updated and enabled: https://helpx.adobe.com/flash-player.html.

  4. Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.

  5. If you experience any further problems, please contact Customer Service here.

ACCOUNT SUPPORT

I cannot sign in:

Please verify your username and password. If these items are correct, check your billing information to verify it is updated and accurate. It is possible that if payment has not been made on the account, service will be interrupted. If you have further problems signing in, please contact Customer Service here.

How can I change my password, login ID or email?

Log in to the site using your current account ID and password. Click on "My Account" menu near the top of the page. This will bring up your account information. Click the "Edit" button on the left to edit this information.

I forgot my password

To get your password, enter your account id as you normally would when logging in. For the password field, enter an incorrect password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you. Please ensure you check your e-mail applications "spam" or "junk" folders in the event that you are filtering mail from us. Conversely, you can also contact Customer Support by clicking here.

I can't login in anymore

Your account may have been deactivated due to too many failed login attempts or a credit card problem. Click here and open a ticket stating that you cannot log in and we'll track down the reason.

When I select an event from the media player it prompts me to login again but never accepts the login. Is my account still active?

Please try to clear your Temporary Internet Files and Cookies. If you continue to have issues after clear your browsing history check for any security software such as McAfee, Norton, or Zone Alarm. Please also check for any toolbars such as Google or Yahoo.

Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.

Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.

My login does not work. I have verified the password via the password help but still cannot login. Is the web site down?

Your account may be inactive due to failed login attempts. Please contact our fan support. You can click on Contact Us at the bottom of the page to submit a support ticket.

I am having trouble subscribing:

When registering, make sure you follow the instructions for entering your personal information. This includes valid name, address, email address, telephone and credit card information. Billing information is required to be identical to what the credit card issuer has on file for billing purposes. If you have further problems with registration, please contact Customer Service.

How do I cancel my current subscription?

To cancel your online subscription, please login with your email address and password. After logging in, you should see your account profile page. When you are on this page, click on Manage Packages. From here you cancel any active subscriptions.

How do I renew my current subscription?

Monthly subscriptions automatically renew on the date of purchase for each subsequent month until cancelled. Annual subscriptions renew automatically one year after initial purchase until cancelled.

My credit card has expired and I need to enter a new card or expiration date. Where do I update billing information?

To update Billing information, please login with your email address and password. After logging in, you should see the Account Profile. When you are on this page, click on Manage Cards. This will allow you to add, remove, or update your credit cards associated with the account.

I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?

Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event's start time. If you continue to have issues logging in during the hour prior to the event's start time, please contact customer support.

I have a router/firewall. Will that cause problems with broadcasts?

If you have a router/firewall then this would also need to be configured to allow multicasting. Another option would be to disable the firewall for the event and then enabled once the event is over. For assistance with configuration please consult the manufacturer of your router/firewall.

GENERAL QUESTIONS

Can I share my username and password with someone else?

Triton Zone is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You cannot log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.

Is my privacy protected on Triton Zone?

Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

Can I link my site to ucsdtritons.com?

Yes, you are allowed to link to http://www. ucsdtritons.com /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that ucsdtritons.com opens in a new frame rather than in a frame on your site.

Can ucsdtritons.com link to my site?

In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.

Is there recruiting information on ucsdtritons.com?

Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from UCSD coaches and administration at UCSD, ucsdtritons.com will be the first and official source on the web for this type of information.

What is listed in the Archives?

All events are archived and can be listened to in their entirety on ucsdtritons.com.

I sent a support request and did not get a response?

While we respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. Our response may also be caught in the spam or junk filter of your email client. If you have any questions, comments or concerns about our web site, please contact us here.

I'd like to see something on ucsdtritons.com that is not on the site, where do I send my input?

We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about ucsdtritons.com. Please click here to give us your input.

Friday, February 02
Softball at Concordia (OR)
2:00 PM
Las Vegas, NV
Softball at Fort Lewis College
4:30 PM
Las Vegas, NV
Saturday, February 03
Softball at Academy of Art
2:00 PM
Las Vegas, NV
Softball at Azusa Pacific
7:00 PM
Las Vegas, NV
Sunday, February 04
Softball at Saint Martin's
11:30 AM
Las Vegas, NV
Friday, February 09
Softball vs. Sonoma State
12:00 PM
UC San Diego
Softball vs. Sonoma State
2:00 PM
UC San Diego
Saturday, February 10
Softball vs. Sonoma State
11:00 AM
UC San Diego
Softball vs. Sonoma State
1:00 PM
UC San Diego
Softball Seating Campaign (landscape)